I never ran a business before I opened my Brooklyn spa. I was never anyone's boss. I've learned by trial and error. I truly believe there are 2 things that are often overlooked by business owners that have kept Tres Belle Spa going, with much of the same staff, for over a decade. First, I LOVE my job. Second, the L
word: Loyalty. Building loyalty, nurturing relationships is something that has been ingrained in me my entire life. It's important but most importantly
, it feels really good.
How to build loyalty and client retention doesn't come as second nature to everyone. Be open to new and creative ways to connect. Continue reading to see what small business owners from around the country have to say about LOYALTY.